RyanAir nightmare at a poor promotional event in Barcelona!

18 09 2006

The ireland based company Ryan Air decided to organize a promotional event giving away free round flight tickets (17€ with taxes ) to people waving banners displaying messages against the spanish airline Iberia on the famous place called Plaza Cataluña in the city center of Barcelona.

‘With this initiative we wanted people to see for themselves that flying with Ryanair is much better than flying with Iberia,’ said Ryanair’s executive for marketing and sales in Spain.

Manifestantes reunidos por Ryanair en Barcelona300 people were present, but unfortunately when RyanAir staff ran out of flight claim forms to distribute, the promotional event turned out to be a nightmare for RyanAir. Indeed people started protesting against the staff, complaining that they complied with all the requisites and thus that they were honestly eligible for their tickets. Local police rescued RyanAir staff in a local police station and people started changing the name Iberia on their anti-Iberia banners for RyanAir!

Throughout the day, RyanAir hurried-up to offer their apologies and announced that they will distribute 1,000 more tickets.

RyanAir organised this event without any previous notice to the local institutions, and will finally have to respond for false advertising as many of the unlucky persons present at the event went to the police station to file an official complaint against RyanAir.

Iberia replied and stated that ‘it showed how little confidence this company must have in their own service if they have to attract customers in this way.’

Sources:

http://vueltaalmundo.blogspot.com/2006/09/vuelos-gratis-con-ryanair_05.html

http://www.barcelonareporter.com/index.php/news/comments/tables_turned_on_ryanair_during_publicity_stunt_against_iberia_in_barcelona/

http://www.lavanguardia.es/gen/20060904/51281933415/noticias/ryanair-pide-disculpas-y-ofrece-otros-mil-nuevos-billetes-gratis-barcelona-iberia-consumidores-clickair-girona-mossos-milan.html

http://www.elpais.es/articulo/economia/Boicot/Barcelona/campana/promocional/Ryanair/elpporeco/20060904elpepueco_6/Tes/

Photo: REUTERS

Update: RyanAir Spain did not say if it was linked or not to this event but they just announced the replacement of their marketing and sales director for Maribel Rodriguez, who is the former marketing director of GB Airways for Spain and Portugal.

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2 responses to “RyanAir nightmare at a poor promotional event in Barcelona!”

31 05 2008
Joni Abboud (17:52:37) :

Ryanair… Again!

What is Ryan’s issue against other major european airlines? The scandal in Barcelona about IBERIA should be more than enough to make Ryan’s owner hide under his bed and give up on preserving his company. All this stories about dirty campaigns against other aircompanies reminds of how HERBALIFE and Scientology function in terms of masive actions, the latter on a higher level of course.

As if it was pretty to the eye, Ryan’s aircrafts are decorated with slogans like “No more Latehansa”, to honour Lufthansa. If major aircompanies are late from time to time is because of maximal safety measures. Verification in between flights takes a long time. Ryanair has its crafts landing, and then taking off within spans of 30 minutes, which is nothing! I wrote about this to Ryan’s RRPP, who states that 25 minutes are enough to prepare the aircraft for a next flight… Do we believe that? I certainly prefer being late -Ryan pretends being the first world company assuring his passengers an on time arrival-than feeling unsafe. Seeing from the boarding gate how the plane lands, gets ride of its passengers, then makes the other group of cattle board, and then takes off, certainly does not help passengers trust the company.

Lately, I reserved on line, and the system gave me automatically the “priority boarding” option, for a fee, obviously; I couldn’t get rid of this option. I thought of calling their customer’s service, but I thought that, since the phone call is billed, I would have ended paying as much as the option mentioned above. At the airport, half of the plane had the same option!!! So, I couldn’t actually choose the seat I wanted. Trick, tricks, tricks. Non stop.

Let’s go to a traditional travel agent and take a flight on a normal company.

Joni A.

31 05 2008
Fernando (21:08:55) :

clear as crystal

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