UK online travel agencies ready to blacklist hotels!

15 03 2007

I just read an article on Travelmole stating that Lowcostbeds.com and OnHolidayGroup have decided to blacklist hotels!

Lowcostbeds logoOnHolidayGroup

Both UK companies will use a system called Travelsafe in order to be able to determine what hotels must be blacklisted or not. I know for a fact that in the past Opodo also partnered with Travelsafe in order to perform health and safety audit with its hotels.
According to Travelmole, Lowcostbeds.com and OnHolidayGroup will use the system to be Travelsafe systemable to blacklist the hotels, apartments and villas that does not satisfy the new standards; I have no information about those specific standards yet, but there will be a focus on safety standards in such areas as fire, food hygiene, and swimming pools.
About child safety, upon completion of the audit, Travelsafe will classify hotels into 4 categories: Gold, Silver, Bronze and the ones that are said to be non compliant.
It will be offered the possibilities to assist hotels that are said to be non compliant to implement the necessary improvements. If they refuse, there will be “blacklisted and banned from all Travelsafe member sites.

This new “hotel trend” for safety accommodations got its root from last September tragedy when two young children past away from carbon monoxide poisoning in Corfu. I found an article of the Independent (London) reporting that the mother of the two children was highly motivated to push the industry leaders to take measures to prevent such tragedies in the future. It seems that she has been heard!

There are already “no fly” lists, I guess a “no-stay” list is a logical next step in the industry..

Note: ABTA signed an agreement with another system called Argent Health and Safety to release its own health and safety database this week: ABTA Resort Check (I removed the link.

If British OTA are about to blacklist hotels, Australian hotels already blacklist guests

Guest Behaving Badly logoI have seen several different types of blacklisting in the past:I have read about hoteliers in Australia who blacklist “bad” guests on a dedicated website launch on December 2006: Guest Behaving Badly GBB. Its product manager Josh Ginty said “more than 1000 holiday property providers nationally have already joined the database.

This article on USA today’s hotel blog also has very interesting comments regarding this issue.

The rationale behind this hotel trend? “Customers have the ability to rate hotels with websites such as TripAdvisor.com. So why shouldn’t hotels be able to rate customers?” as reported by Daniel J. Solove in a very interesting article called “The rise of customer blacklists”.

Who should be blacklisted next?

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6 responses to “UK online travel agencies ready to blacklist hotels!”

16 03 2007
Travel Diary (14:24:03) :

blacklist hotels thanx.. i travel UK .

16 03 2007
Tom (14:29:26) :

Hello TravelDiary, what did you mean?

19 03 2007
Albert Barra (21:08:29) :

I’m not entusiastic about the fact of hotels being blacklisted, but if there is a good reason behind I’m sure it is a good idea.

As long as the terms for being blacklisted or not are public and accessible to the hotels it will definitely work.

I understand this will be something like a quality certification to the customers.

Congratulations for such a good Blog.

Albert

24 07 2007
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28 07 2007
goyirelacn (17:02:09) :

goyirelacn…

nice post…

12 08 2007
Advance Baggage Service Gatwick (17:20:19) :

Thanks for the post..

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